We present the results from qualitative interviews with patients receiving inpatient substance dependence treatment. The purpose was to increase knowledge about which aspects of treatment that is perceived as crucial for the patients. The results have been used in developing a new questionnaire for measuring patient experiences within dependence treatment institutions.
Material and methods: 13 semi-structured interviews were conducted within three institutions; one outpatient clinic and two inpatient detoxification treatment institutions. We interviewed patients with different type of dependence, at different levels of care, men, women, and in different age groups. Initially, it was asked what the patients considered important related to substance dependence treatment. Then we included questions on topics that the literature and empirical data have shown are important for this group of patients.
The results showed that the following were highlighted as particularly important during the stay at the institution: To get a good reception and to experience a safe environment, to be taken seriously and shown respect, that the staff is accessible, and that the organized activities are meaningful. In addition, it is crucial to get a good and close follow-up after discharge.
The qualitative interviews indicate that it is important that employees acknowledge the importance of relational factors and the individual patient's need for a secure environment and relevant activities. It is crucial that patients do not experience to be left to themselves after the stay is over, for many this is where the real trial begins.