Patient safety and quality of health care in 2011: zero point measurement based on the GallupPanel
Report
|Updated
Key message
This survey on patient safety and quality of health care is one of the following measurements for the national patient safety campaign that began in 2011.
The plan is to repeat the survey every year during the campaign period to measure whether there has been a change in people's experiences and views on patient safety.
This year's survey is important to establish a baseline measurement, but it cannot be used as a basis for generalizing to the Norwegian population or comparing with results for EU countries that have used the same questions in 2009. The reason is that the EU survey made significant steps to ensure representative figures for each country, while the survey in Norway cannot be generalized beyond the sample.
The special panel believes, by and large, that the Norwegian health services are of good quality. A large percentage is confident that patients are not harmed when encountering the health services, but one in four believes that harmful incidents are "quite likely ".
Almost forty percent reported having experienced an adverse event in health care either personally or through a family member. According to the responders, economic damages, formal admission, and explanation of the reasons are the most common compensation rights when adverse events in health care occur. According to the panel, the main sources of information about adverse events are newspapers, magazines, TV, Internet, and government statistics.