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Report

Patient safety and quality in the health service in 2014 and changes over time: study based in Gallup Panel

The report shows the results from the fourth measurement of patient safety and quality carried out in GallupPanelet.


  • Issued/Revised: 2014
  • By: Norwegian Knowledge Centre for the Health Services
  • Haugum M, Bjertnæs ØA, Lindahl AK. Patient safety and quality in the health service in 2014 and changes over time: study based in Gallup Panel, Norwegian Knowledge Centre for the Health Services. Report 2014. ISBN (digital): 978-82-8121-895-6. Available at www.fhi.no/en

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Summary

Results in 2014

The report shows the results from the fourth measurement of patient safety and quality carried out in GallupPanelet. Comparisons over time on selected questions are also presented.
The results from the current survey show that the respondents in GallupPanelet judge the quality of the Norwegian health services as good. The respondents are of the opinion that the Norwegian health services are of the same or better quality compared to that of EU-countries. Criteria for good quality that were mentioned by most respondents were: health personnel with high education, effective treatment and geographical closeness to hospital and doctor.

Changes over time

There are some changes from year to year, but these changes are small and show no apparent trends. The results from 2014 are somewhat better than the other years, but on level with the results in 2011 on overarching questions regarding patient safety and quality.

About the survey

The surveys in GallupPanelet have been yearly cross sectional studies from 2011 to 2014. The aim of the survey is to measure changes in GallupPanelets judgment regarding patient safety. Changes in GallupPanelet may indicate trends in the population. However, several methodological conditions apply to this survey. For instance were parts of the sample not randomly selected. The Norwegian Knowledge Centre for the Health Services does not have enough information about nonrespondents to give an account of potential biases in the material. We do not have information about the response rate regarding recruitment into GallupPanelet. In addition; the questionnaire is not well enough validated in Norway. These conditions imply the need to use caution when generalizing the results from the survey to the Norwegian population.

This is a publication from the Norwegian Knowledge Centre for the Health Services. The Knowledge Centre became part of the Norwegian Institute of Public Health 01/01/2016.