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PasOpp report

Patient experiences during hospitalisation in somatic hospitals - Results from a national survey in 2006


The Norwegian Knowledge Centre for the Health Services conducted a national survey of adults who had received inpatient somatic care at Norwegian hospitals during the autumn of 2006.  A total of 10912 patients responded to a number of questions about their experiences with the hospital encounters.  The response rate was 45,9 per cent.  The methods, overall results and results for individual hospitals are presented in three different reports. The patients largely report positive experiences with the hospitals.  The results are presented as six main dimensions of patient experiences: nursing services, doctor services, information about tests and examinations, hospital standards, organisation of hospital work and hospital treatment of next of kin.  The national results vary from 63 (hospital organisation) to 78 (nursing services) on a 0-100 scale where 100 represents the best possible experiences.  The score for the dimension of information relating to tests and examinations was 67.  The score of 75 for the doctor services dimension show that patients are generally have good experiences and in particular have a large amount of trust in the doctors’ medical skills.  The score of 74 for the dimension of next of kin shows that patients feel that they were dealt with in a good manner by the hospitals.  With the exception of hospital standards, the results are similar across different health regions.  At hospital level the differences are larger although most of the hospitals’ results show similar patterns. Additional items not included within the six dimensions relate to pain treatment, unforeseen waiting and malpractice.  Patients who have poor scores for these items also tend to have poorer scores across the six dimensions.  Our analysis shows that the respondents’ gender, age, level of education, diagnosis, admission type (acute or elective) and self-rated health are associated with the dimensions.


About this publication

  • Year: 2007
  • ISSN (digital): 1890-1565
  • ISBN (digital): 978-82-8121-168-1