Patients' experiences with the general practitioner service in 2023
A national survey about patients' experiences with their general practitioner (GP) and their GP's surgery was conducted in 2014, 2018, and 2021. The survey will be conducted again in autumn/winter 2023, providing results for all Norwegian municipalities and counties. The survey will be based on methods previously developed by the Norwegian Institute of Public Health, with adjustments to meet current needs.
Sampling and Data Collection
The national sample includes individuals enrolled in the Norwegian GP scheme at the time of the survey, covering over 99% of Norway's population. The survey includes patients aged 18 and older who have had a consultation with their GP within the past 12 months. We will select 400 patients randomly from each municipality in Norway. In Oslo municipality, 400 patients will be randomly selected within each district, resulting in a model that includes about 150,000 patients.
Patients will respond electronically using TSD Nettskjema from the University of Oslo (UiO).
The Norwegian Institute for Public Health is responsible for national surveys and analyses of user-perceived quality, encompassing surveys among patients, users, guardians/relatives, and collaborating partners. Measuring user-perceived quality involves systematically mapping users' experiences and assessments of processes, structures, patient-reported outcomes, and patient safety. The aim is to systematically gather information about patient experiences as part of quality improvement, management, consumer choice support, societal legitimisation, and control.
Reporting and Research
The survey's results are planned to be compiled into a national report, including comparisons with previous surveys. If there are sufficient responses, individual municipalities will also receive their results.
The survey findings will also be used to develop and evaluate the measurement method, including data collection techniques and questionnaire methods, as well as for research into patient experiences. The free-text comments from the survey will be included in a collaboration with UiO, where machine learning will be used for automated analysis of the comments.