Patients' experiences with the general practitioner service in 2023
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In 2023–2024, the Norwegian Institute of Public Health (FHI) carried out a national survey on patients’ experiences with their family doctor/general practitioner (GP) – fastlege in Norwegian – and the GP office, with results available for municipalities, counties, and the whole country. A new survey is now being conducted.
We would like to hear about your experiences with your GP
The Norwegian Institute of Public Health is conducting a nationwide survey to gather information about patients’ experiences with GP services.
The purpose is to collect reliable data that can be used to:
- follow developments over time
- assess experiences at the municipal, county, and national levels
- contribute to research and evaluation of the GP scheme
Sampling and Data Collection
The survey is conducted from November 2025 through spring 2026.
The national sample consists of individuals who are part of the Norwegian GP scheme at the time of the survey. To be included, participants must be 18 years or older and have had at least one consultation with their GP during the past 12 months.
The sample is drawn randomly: 550 patients from each municipality and 550 patients from each borough of Oslo. In total, about 200,000 patients will be asked to participate.
The survey is conducted online via TSD Nettskjema from the University of Oslo, with language versions available in Bokmål, Nynorsk, and English. Patients who are not digitally registered at Helsenorge.no will receive a postal invitation containing a link to respond online. These participants may receive assistance from relatives to log in or complete the questionnaire if needed.
Reporting and Research
The results will be published in a national report in autumn 2026 and included in the Norwegian Directorate of Health’s quality indicator system.
The dataset will also be used in health services research and scientific articles. This will help to expand knowledge about patients’ experiences with their GP and GP office, and explore differences among municipalities and patient groups, including associations with health and quality of life.