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Cosmetic Products - report adverse effects

You can either notify the Norwegian Institute of Public Health via the internet or you can contact a healthcare worker (doctor, pharmacist, dentist or public health nurse), who will send a notification on your behalf.

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Online reporting 

You can use the notification form available when you log in to the Altinn service.  Although you need a Norwegian personal identification number to log in to Altinn, this information will be removed before the notification is submitted to the Cosmetic Allergy Register. Notifications cannot be traced back to the person who submitted them. 

You can send in a notification for yourself or for others. 

If undesirable effects are severe or last for a long time, contact your doctor.

Reporting via healthcare workers

You can also contact a doctor, pharmacist, dentist or public health nurse who can complete the notification form and submit the notification on your behalf.

Why is it wise to report these products?

Studies among consumers show that many experience undesirable effects with varying degrees of severity. In 2008, the Norwegian Institute of Public Health and the Norwegian Food Safety Authority established a register for unwanted effects with the use of cosmetic products. Cosmetic products include soap, shampoo, moisturisers, deodorants and toothpaste. In Norway, tattoo products and some injection products are considered to be cosmetic products.

Undesirable effects can range from mild irritation to severe symptoms. They can arise after first time use or after frequent use of a product. The NIPH wants all types of undesirable effect to be reported.  Even though symptoms disappear when the product is no longer used, they should still be reported. Many reports give us a better overview over which products can cause problems. This can help us to improve the safety of the products we buy.

Advice about using cosmetic products

It is impossible to predict whether you will get an undesirable effect from a product, but you can take some steps to reduce potential problems: 

  • Check the expiry date. Some products are not labelled with a use-by date but are marked with the time the product is usable after opening. Do not use products where the expiry date or duration time have expired 
  • Use cosmetic products as indicated. For example, do not use hair products intended for hair on eyebrows or eyelashes
  • Avoid products that contain substances you are allergic to 
  • Stop using a product if you suspect that it is causing adverse effects 
  • Contact your doctor if severe adverse effects persist

Register of undesirable effects

The Norwegian Institute of Public Health is responsible for the Statistics from the National Register of Adverse Effects from Cosmetic Products.

Required information when reporting undesirable effects

Product information

When submitting the notification form, you will be asked for information about the product so it is a good idea to have it with you when you contact a healthcare worker or complete the form.

It is important that the name of the product is written as accurately as possible, plus the supplier or manufacturer if possible. If you still have the product, please state the batch/lot number.

Examples of batch/lot numbers:


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A good description of how long the product was used, how many times, if it has been used on earlier occasions are also useful to include in the notification.

Undesirable effects

Try to give a good description of the reaction, including how long it took to react, how long it lasted and the type of reaction.