Development of a method to measure experiences of pregnancy-, birth- and postnatal care
PasOpp report
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Key message
Norwegian Knowledge Centre for the Health Services will conduct a national user experience survey in pregnancy-, birth- and postnatal care in Norway in 2011─2012. Prior to the national survey a development project was carried out. The aim was to develop measurement instruments and methods of data collection.
Initially we conducted a literature review. The purpose was to identify existing national surveys and validated, relevant measurement instruments, focusing on user experience and satisfaction with pregnancy-, birth- and postnatal care, as well as obtain information about a number of other methodological issues. A group was established to provide contributions from external experts. We also conducted qualitative interviews with women and partners to increase knowledge about what is important for the users of pregnancy-, birth- and postnatal care.
Based on the literature review, qualitative interviews and contributions from the expert group, we developed two questionnaires, one focusing on women's experiences, the other addressing partners' experiences. The questionnaires were tested on women and partners, respectively. Minor adjustments were made in both questionnaires before we conducted a postal and electronic pilot survey at Akershus University Hospital. After the data collection, results were analyzed and the measurement instruments were tested.
This report describes the development work that was carried out prior to the national survey. The results from the pilot survey are summarized in a separate report (Iversen et al., 2011), and indicated that minor adjustments were appropriate before the questionnaire could be used in the national survey. The model for data collection worked satisfactorily.