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Users’ experiences with coordinated health services – a review of relevant measurement instruments

Published Updated

The purpose of this literature search has been to find relevant and validated instruments about coordinated health services.

The purpose of this literature search has been to find relevant and validated instruments about coordinated health services.


About this publication

  • Year: 2011
  • Authors Danielsen K, Bakke T.

Key message

Users’ experiences and satisfaction is an important part of the quality of health services. The purpose of this literature search has been to find relevant and validated instruments about coordinated health services. The search strategy was composed of keywords related to patient satisfaction and experiences, coordination of health services, use of questionnaire as a method, and reliability and validity.

We searched the databases Medline, Embase and PsycINFO. It was also made a search in Cochrane EPOC, but this gave no relevant results beyond the references we had already found. We also included relevant articles found in reference lists of articles found in the first search.

The literature search identified several validated instruments developed in different parts of the world. A total 15 validated instruments were included, in addition to a systematic review of relevant instruments and articles about coordination of health services.

We have not assessed the quality of the instruments, but quoted the authors’ own assessments. Our review shows that there is a basis for developing a method for measuring user experiences with the coordination of health services in Norway.