Øyvind Andresen Bjertnæs
Department Director
Contact
Mob: +47 911 76 045
Send email {model.translations.sendEmailTo} OyvindAndresen.Bjertnaes@fhi.no
Department
Responsibilities
Health services research. Patient-centeredness of health services and systems. Psychometrics. Survey methods. Quality indicators.
Projects and publications
- Hilde Hestad Iversen, Mona Haugum, Oyvind Bjertnaes, (2025). The outpatient experience questionnaire for child and adolescent mental health services: reliability and validity following a nationwide survey. Journal of Patient-Reported Outcomes s. 1-13. doi: 10.1186/s41687-025-00852-x
- Mona Haugum, Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, (2024). National surveys of patient experiences with addiction services in Norway: do employees use the results in quality initiatives and are results improving over time?. Frontiers in Health Services doi: 10.3389/frhs.2024.1356342
- Øyvind Andresen Bjertnæs, Kjersti Eeg Skudal, Michael J. van den Berg, Ian Porter, Olaf Holmboe, Rebecka Maria Norman, Hilde Karin Hestad Iversen, Lina Harvold Ellingsen-Dalskau, Jose M. Valderas, (2024). International survey of people living with chronic conditions (PaRIS survey): effects of general practitioner non-participation on the representativeness of the Norwegian patient data. BMC Health Services Research doi: 10.1186/s12913-024-11751-0
- Elma Jelin, Øyvind Andresen Bjertnæs, Rebecka Maria Norman, (2024). Factors associated with patients’ experience of accessibility to general practice: results from a national survey in Norway. BMC Health Services Research doi: 10.1186/s12913-024-11460-8
- Rebecka Maria Norman, Elma Jelin, Øyvind Andresen Bjertnæs, (2024). Multimorbidity and patient experience with general practice: A national cross-sectional survey in Norway. BMC Primary Care doi: 10.1186/s12875-024-02495-1
- Petter Mæhlum, David Samuel, Rebecka Maria Norman, Elma Jelin, Øyvind Andresen Bjertnæs, Lilja Øvrelid, Erik Velldal, (2024). It’s Difficult to be Neutral – Human and LLM-based Sentiment Annotation of Patient Comments. s. 8-19.
- Hilde Karin Hestad Iversen, Mona Haugum, Lina Harvold Ellingsen-Dalskau, Øyvind Andresen Bjertnæs, (2024). Reliability and validity of the Patient Experiences Questionnaire for Interdisciplinary Treatment for Substance Dependence – Continuous Electronic Measurement (PEQ-ITSD – CEM). BMC Health Services Research s. 1-15. doi: 10.1186/s12913-023-10506-7
- Øyvind A. Bjertnæs, Rebecka M. Norman, Torunn B. Eide, Olaf Holmboe, Hilde H. Iversen, Kjetil Telle, Jose M. Valderas, (2023). Feedback reports to the general practitioner (GP) on the patients' experiences: are GPs interested, and is this interest associated with GP factors and patient experience scores?. Family Practice s. 682-688. doi: 10.1093/fampra/cmad019
- Øyvind Andresen Bjertnæs, Hilde Karin Hestad Iversen, Rebecka Maria Norman, Jose M. Valderas, (2023). Web-Based Public Ratings of General Practitioners in Norway: Validation Study. JMIR Formative Research s. 1-11. doi: 10.2196/38932
- Øyvind Andresen Bjertnæs, Hilde Karin Hestad Iversen, Jose M. Valderas, (2022). Patient experiences with general practitioners: psychometric performance of the generic PEQ-GP instrument among patients with chronic conditions. Family Practice s. 519-526. doi: 10.1093/fampra/cmab133
- Hilde Karin Hestad Iversen, Mona Haugum, Øyvind Andresen Bjertnæs, (2022). Reliability and validity of the Psychiatric Inpatient Patient Experience Questionnaire – Continuous Electronic Measurement (PIPEQ-CEM). BMC Health Services Research doi: 10.1186/s12913-022-08307-5
- Marte Karoline Råberg Kjøllesdal, Thor Indseth, Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, (2020). Patient experiences with general practice in Norway: a comparison of immigrant groups and the majority population following a national survey. BMC Health Services Research doi: 10.1186/s12913-020-05963-3
- Hilde Karin Hestad Iversen, Olaf Holmboe, Øyvind Andresen Bjertnæs, (2020). Patient-reported experiences with general practitioners: a randomised study of mail and web-based approaches following a national survey. BMJ Open s. 1-10. doi: 10.1136/bmjopen-2019-036533
- Øyvind Andresen Bjertnæs, Hilde Karin Hestad Iversen, Kjersti Eeg Skudal, Warsame Abdullahi Ali, Ketil Hanssen-Bauer, (2020). Are parents’ geographical origin associated with their evaluation of child and adolescent mental health services? Results from a national survey in Norway. European Child and Adolescent Psychiatry doi: 10.1007/s00787-020-01590-9
- Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, Ylva Helland, Torild Skrivarhaug, (2019). The Adolescent Patient Experiences of Diabetes Care Questionnaire (APEQ-DC): Reliability and Validity in a Study Based on Data from the Norwegian Childhood Diabetes Registry. Patient Related Outcome Measures s. 405-416. doi: 10.2147/PROM.S232166
- Øyvind Andresen Bjertnæs, Hilde Karin Hestad Iversen, Katrine Damgaard Skyrud, Kirsten Danielsen, (2019). The value of Facebook in nation-wide hospital quality assessment: a national mixed-methods study in Norway . BMJ Quality and Safety doi: 10.1136/bmjqs-2019-009456
- Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, Torild Skrivarhaug, (2019). Associations between adolescent experiences, parent experiences and HbA1c: results following two surveys based on the Norwegian Childhood Diabetes Registry (NCDR) . BMJ Open s. 1-8. doi: 10.1136/bmjopen-2019-032201
- Mona Haugum, Hilde Karin Hestad Iversen, Jon Helgeland, Anne Karin Lindahl, Øyvind Andresen Bjertnæs, (2019). Patient experiences with interdisciplinary treatment for substance dependence: an assessment of quality indicators based on two national surveys in Norway. Patient Preference and Adherence s. 453-464. doi: 10.2147/PPA.S194925
- Øyvind Andresen Bjertnæs, Hilde Karin Hestad Iversen, (2018). Inpatients’ assessment of outcome at psychiatric institutions: an analysis of predictors following a national cross-sectional survey in Norway. BMJ Open doi: 10.1136/ bmjopen-2018-023587
- Hilde Karin Hestad Iversen, Ylva Helland, Øyvind Andresen Bjertnæs, Torild Skrivarhaug, (2018). Parent experiences of diabetes care questionnaire (PEQ-DC): reliability and validity following a national survey in Norway. BMC Health Services Research doi: 10.1186/s12913-018-3591-y
- Øyvind Andresen Bjertnæs, Hilde Karin Hestad Iversen, Torild Skrivarhaug, (2018). A randomized comparison of three data collection models for the measurement of parent experiences with diabetes outpatient care. BMC Medical Research Methodology doi: 10.1186/s12874-018-0557-z
- Olaf Holmboe, Hilde Hestad Iversen, Kirsten Danielsen, Øyvind Andresen Bjertnæs, (2017). Norwegian patient experiences with GP questionnaire (PEQ-GP): reliability and construct validity following a national survey. BMJ Open doi: 10.1136/bmjopen-2017-016644
- Mona Haugum, Hilde Iversen, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2017). Patient experiences questionnaire for interdisciplinary treatment for substance dependence (PEQ-ITSD): reliability and validity following a national survey in Norway. BMC Psychiatry doi: 10.1186/s12888-017-1242-1
- Øyvind Andresen Bjertnæs, Hilde Iversen, Andrew Garratt, (2016). The universal patient centeredness questionnaire: Scaling approaches to reduce positive skew. Patient Preference and Adherence s. 2255-2260. doi: 10.2147/PPA.S116424
- Øyvind Andresen Bjertnæs, Hilde Iversen, Olaf Holmboe, Kirsten Danielsen, Andrew Garratt, (2016). The Universal Patient Centeredness Questionnaire: reliability and validity of a one-page questionnaire following surveys in three patient populations. Patient Related Outcome Measures s. 55-62. doi: 10.2147/PROM.S102732
- Øyvind Andresen Bjertnæs, Hilde Hestad Iversen, Johanne Gran Kjøllesdal, (2015). PIPEQ-OS: an instrument for on-site measurements of the experiences of inpatients at psychiatric institutions. BMC Psychiatry s. 1-9. doi: 10.1186/s12888-015-0621-8
- Magne Nylenna, Øyvind Andresen Bjertnæs, Ingrid Sperre Saunes, Anne Karin Lindahl, (2015). What is Good Quality of Health Care?. Professions and Professionalism s. 909-924. doi: 10.7577/pp.909
- Øyvind Andresen Bjertnæs, Ellen C Tveter Deilkås, Kjersti Eeg Skudal, Hilde Hestad Iversen, Anne Mette Bjerkan, (2015). The association between patient-reported incidents in hospitals and estimated rates of patient harm. International Journal for Quality in Health Care s. 26-30. doi: 10.1093/intqhc/mzu087
- Mona Haugum, Kirsten Danielsen, Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, (2014). The use of data from national and other large-scale user experience surveys in local quality work: a systematic review. International Journal for Quality in Health Care s. 592-605. doi: 10.1093/intqhc/mzu077
- Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, Kjersti Eeg Skudal, (2014). Patient evaluation of hospital outcomes: An analysis of open-ended comments from extreme clusters in a national survey. BMJ Open doi: 10.1136/bmjopen-2014-004848
- Øyvind Andresen Bjertnæs, (2014). Patient-reported experiences with hospitals: Comparison of proxy and patient scores using propensity-score matching. International Journal for Quality in Health Care s. 34-40. doi: 10.1093/intqhc/mzt088
- Øyvind Andresen Bjertnæs, Kjersti Eeg Skudal, Hilde Hestad Iversen, Anne Karin Lindahl, (2013). The Patient-Reported Incident in Hospital Instrument (PRIH-I): assessments of data quality, test-retest reliability and hospital level reliability. BMJ Quality and Safety doi: 10.1136/bmjqs-2012-001756
- Øyvind Andresen Bjertnæs, Kjersti Eeg Skudal, Hilde Hestad Iversen, (2013). Classification of patients based on their evaluation of hospital outcomes: cluster analysis following a national survey in Norway. BMC Health Services Research doi: 10.1186/1472-6963-13-73
- Øyvind Andresen Bjertnæs, Hilde Hestad Iversen, (2012). User-experience surveys with maternity services: a randomized comparison of two data collection models. International Journal for Quality in Health Care s. 433-438. doi: 10.1093/intqhc/mzs031
- Hilde Hestad Iversen, Olaf Holmboe, Øyvind Andresen Bjertnæs, (2012). The Cancer Patient Experiences Questionnaire (CPEQ): reliability and construct validity following a national survey to assess hospital cancer care from the patient perspective. BMJ Open doi: 10.1136/bmjopen-2012-001437
- Øyvind Andresen Bjertnæs, (2012). The association between survey timing and patient-reported experiences with hospitals: results of a national postal survey. BMC Medical Research Methodology doi: 10.1186/1471-2288-12-13
- Kjersti Eeg Skudal, Andrew Garratt, Eriksson Birgitta, Tuija Leinonen, Jan Simonsen, Øyvind Andresen Bjertnæs, (2012). The Nordic Patient Experiences Questionnaire (NORPEQ): cross-national comparison of data quality, internal consistency and validity in four Nordic countries. BMJ Open doi: 10.1136/bmjopen-2012-000864
- Øyvind Andresen Bjertnæs, Ingeborg Strømseng Sjetne, Hilde Hestad Iversen, (2012). Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations. BMJ Quality and Safety s. 39-46. doi: 10.1136/bmjqs-2011-000137
- Petter Ekern, Øyvind Andresen Bjertnæs, Torkil Berge, Ingeborg Strømseng Sjetne, Per Johan Askim, (2012). Samarbeid i psykisk helsevern. Tidsskrift for Den norske legeforening (Tidsskriftet) s. 1063-1064. doi: 10.4045/tidsskr.12.0315
- Andrew M Garratt, Øyvind Andresen Bjertnæs, Olaf Holmboe, Ketil Hanssen-Bauer, (2011). Parent experiences questionnaire for outpatient child and adolescent mental health services (PEQ-CAMHS Outpatients): reliability and validity following a national survey. Child and Adolescent Psychiatry and Mental Health (CAPMH) doi: 10.1186/1753-2000-5-18
- Rebecka Maria Norman, Katrine Damgaard Skyrud, Elma Jelin, Øyvind Andresen Bjertnæs, (2025). Den norske fastlegetjenesten 2023–2024: En forskningsbasert baselinemåling av pasienterfaringer på kommunenivå.
- Mona Haugum, Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2022). Inpatients’ experiences with interdisciplinary treatment for substance dependence: Measurement, quality indicators and use of results..
- Rebecka Maria Norman, Kirsten Danielsen, Øyvind Andresen Bjertnæs, Olaf Holmboe, (2022). Pasienterfaringer med fastlegen og fastlegekontoret i 2021/2022..
- Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, (2020). Pakkeforløp for kreft. Resultater fra spørreskjemaundersøkelser i befolkningen, blant pasienter og blant fastleger.
- Kjersti Eeg Skudal, Olaf Holmboe, Øyvind Andresen Bjertnæs, Kjetil Elias Telle, (2019). Commonwealth Fund-undersøkelsen blant allmennleger i elleve land i 2019: tabellrapport.
- Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, Olaf Holmboe, (2019). Pasienterfaringer med fastlegen og fastlegekontoret i 2018/19.
- Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, Olaf Holmboe, (2018). Brukererfaringer med fastlegetjenesten. Sammenstilling og analyse av tilgjengelige datakilder.
- Kjersti Eeg Skudal, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2017). Commonwealth Fund’s survey of persons aged 65 years or older: Results from Norway and ten other countries in 2017.
- Olaf Holmboe, Øyvind Andresen Bjertnæs, (2016). Pasienterfaringer med norske sykehus i 2015. Nasjonale resultater.
- Kjersti Eeg Skudal, Ingeborg Strømseng Sjetne, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, Magne Nylenna, (2016). Commonwealth Fund’s population survey in 11 countries: Norwegian results in 2016 and changes over time.
- Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, (2016). Cancer patient pathways: Results from surveys among the general population and patients .
- Mona Haugum, Olaf Holmboe, Hilde Iversen, Øyvind Andresen Bjertnæs, (2016). Pasienterfaringer med døgnopphold innen tverrfaglig spesialisert rusbehandling. Metoderapport.
- Mona Haugum, Olaf Holmboe, Hilde Iversen, Øyvind Andresen Bjertnæs, (2016). Pasienterfaringer med døgnopphold innen tverrfaglig spesialisert rusbehandling (TSB). Resultater etter en nasjonal undersøkelse i 2015.
- Hilde Iversen, Øyvind Andresen Bjertnæs, Olaf Holmboe, (2015). Pakkeforløp for kreft: nullpunktmåling med basis i spørreskjemaundersøkelser blant befolkningen, pasienter og fastleger.
- Kirsten Danielsen, Mona Haugum, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2015). Pasientsikkerhet og kvalitet i helsetjenesten i 2015 og endringer over tid: undersøkelser med basis i GallupPanelet.
- Asbjørn Steiro, Mona Haugum, Ingeborg Strømseng Sjetne, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, Magne Nylenna, (2015). Commonwealth Fund-undersøkelse blant allmennleger i ti land: norske resultater i 2015 og utvikling over tid..
- Ylva Helland, Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, (2015). Pasienterfaringer blant hjertesviktpasienter ved Medisinsk avdeling, Bærum sykehus.
- Olaf Holmboe, Øyvind Andresen Bjertnæs, (2015). Pasienterfaringer med norske sykehus i 2014: nasjonale resultater.
- Andrew Garratt, Øyvind Andresen Bjertnæs, (2014). Pasientrapporterte resultatmål (PROMS) som nasjonale kvalitetsindikatorer – kvalitetskriterier og standard utviklingsprosess.
- Ingeborg Strømseng Sjetne, Kjersti Eeg Skudal, Mona Haugum, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, Magne Nylenna, (2014). Commonwealth Funds undersøkelse i 2014 blant personer i aldersgruppe 55 år eller eldre: Resultater fra Norge og ti andre land.
- Mona Haugum, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2014). Pasientsikkerhet og kvalitet i helsetjenesten i 2014 og endringer over tid: undersøkelser med basis i GallupPanelet.
- Mona Haugum, Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, (2013). Pasienterfaringer med døgnopphold innen tverrfaglig spesialisert rusbehandling - resultater etter en nasjonal undersøkelse i 2013.
- Kirsten Danielsen, Johanne Gran Kjøllesdal, Øyvind Andresen Bjertnæs, (2013). Online-vurderinger – sammenheng med systematiske brukerundersøkelser og kliniske målinger?.
- Anne Mette Bjerkan, Olaf Holmboe, Kjersti Eeg Skudal, Øyvind Andresen Bjertnæs, (2013). Pasienterfaringer med norske sykehus. Metoderapport.
- Anne Mette Bjerkan, Kjersti Eeg Skudal, Olaf Holmboe, Øyvind Andresen Bjertnæs, (2013). Pasienterfaringer med norske sykehus. Nasjonale resultater i 2012.
- Mona Haugum, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2013). Pasientsikkerhet og kvalitet i helsetjenesten i 2013: en undersøkelse med basis i GallupPanelet.
- Mona Haugum, Øyvind Andresen Bjertnæs, Hilde Hestad Iversen, Anne Karin Lindahl, Magne Nylenna, (2013). Commonwealth Funds undersøkelse av helsetjenestesystemet i 11 land: norske resultater i 2013 og utvikling siden 2010.
- Kirsten Danielsen, Olaf Holmboe, Sverre Laading Hansen, Oddvar Førland, Øyvind Andresen Bjertnæs, (2012). Brukererfaringer med norske legevakter: resultater fra en spørreskjemaundersøkelse ved Vakttårn-legevaktene. Hovedresultater.
- Johanne Gran Kjøllesdal, Øyvind Andresen Bjertnæs, Zarah Farnes, Øystein Flesland, (2012). Brukerevaluering av det norske blodgiverskjemaet.
- Mona Haugum, Kirsten Danielsen, Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, (2012). Brukes data fra nasjonale og andre storskala brukererfaringsundersøkelser i lokalt kvalitetsarbeid? En systematisk litteraturgjennomgang.
- Mona Haugum, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2012). Pasientsikkerhet og kvalitet i helsetjenesten i 2012: en undersøkelse med basis i GallupPanelet.
- Mona Haugum, Øyvind Andresen Bjertnæs, Hilde Hestad Iversen, Anne Karin Lindahl, Magne Nylenna, (2012). Commonwealth Fund-undersøkelse blant allmennleger i 10 land: norske resultater i 2012 og utvikling siden 2009.
- Kari Aanjesen Dahle, Kjersti Eeg Skudal, Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, Johanne Gran Kjøllesdal, Anne Karin Lindahl, (2012). Pasienterfaringer med sykehus: utvikling og testing av spørsmål om pasientopplevd pasientsikkerhet.
- Kjersti Eeg Skudal, Olaf Holmboe, Hilde Hestad Iversen, Ingeborg Strømseng Sjetne, Mona Haugum, Øyvind Andresen Bjertnæs, (2012). Pasienterfaringer med norske sykehus: Nasjonale resultater i 2011 og utvikling fra 2006.
- Øyvind Andresen Bjertnæs, Geir Bukholm, (2011). Pasientsikkerhet og kvalitet i helsetjenesten i 2011: nullpunktsmåling med basis i GallupPanelet.
- Hilde Karin Hestad Iversen, Lina Harvold Ellingsen-Dalskau, Inger Opedal Paulsrud, Mona Haugum, Elma Jelin, Øyvind Andresen Bjertnæs, Marte Karoline Råberg Kjøllesdal, Camilla Skau Nyland, Aleksandra Eriksen Isham, Johan Siqveland, Ketil Hanssen-Bauer, (2024). Patient-Reported Quality of Mental Health and Addiction Services: A longitudinal Study on Specialist and Primary Care in Norway.
- Elma Jelin, Øyvind Andresen Bjertnæs, Rebecka Maria Norman, Hilde Karin Hestad Iversen, Petter Mæhlum, (2024). Mapping the Landscape: A Scoping Review on Advancing Patient Experience Feedback Through Natural Language Processing (NLP) and Machine Learning (ML), including sentiment Analysis (SA).
- Rebecka Maria Norman, Elma Jelin, Petter Mæhlum, Erik Velldal, Lilja Øvrelid, Øyvind Andresen Bjertnæs, (2024). From words to action: development of a machine learning model using natural language processing to automatically turn free-text patient comments into insights for quality improvement..
- Olaf Holmboe, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2018). Patient-reported incidents in hospital: do scores for surgical and non-surgical patients differ? Results from a national survey.
- Mona Haugum, Hilde Karin Hestad Iversen, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2017). Bruk av surveydata i kvalitetsarbeid – innen tverrfaglig spesialisert rusbehandling. .
- Ingeborg Strømseng Sjetne, Øyvind Andresen Bjertnæs, Hilde Hestad Iversen, (2017). Offentlig digitalisering og universell tilgjengelighet. Tidsskrift for Den norske legeforening (Tidsskriftet) s. 1582-1583. doi: 10.4045/tidsskr.17.0726
- Mona Haugum, Hilde Iversen, Øyvind Andresen Bjertnæs, Anne Karin Lindahl, (2016). Patient experiences questionnaire for interdisciplinary treatment for substance dependence (PEQ-ITSD): reliability and validity following a national survey.
- Øyvind Andresen Bjertnæs, (2015). Nasjonale brukererfaringsundersøkelser: Status og utviklingstrekk.
- Øyvind Andresen Bjertnæs, (2015). Nasjonale brukererfaringsundersøkelser: bakgrunn, resultater og bruk av data.
- Øyvind Andresen Bjertnæs, (2015). Patient experiences with hospitals: concept, measurement and results.
- Øyvind Andresen Bjertnæs, (2014). Brukererfaringskunnskap basert på nasjonale brukererfaringsundersøkelser.
- Øyvind Andresen Bjertnæs, (2014). Brukerorientering av helsetjenesten: bakgrunn, målemetoder og resultater.
- Øyvind Andresen Bjertnæs, (2014). Nasjonale brukererfaringsundersøkelser i 2014.
- Øyvind Andresen Bjertnæs, (2014). Brukerorientering av helsetjenesten: bakgrunn, målemetoder og resultater.
- Øyvind Andresen Bjertnæs, (2014). Nasjonale brukererfaringsundersøkelser: bakgrunn, datainnsamling og bruk av data.
- Øyvind Andresen Bjertnæs, (2014). Hvordan vurderer brukerne helsetjenesten? Resultater fra nasjonale brukererfaringsundersøkelser.
- Ingeborg Strømseng Sjetne, Øyvind Andresen Bjertnæs, (2014). Not all patients wish to be involved.
- Øyvind Andresen Bjertnæs, (2013). The measurement of patient experiences in the Nordic countries: a development project.
- Øyvind Andresen Bjertnæs, (2013). Brukerorientering: begrep, metoder og resultater.
- Øyvind Andresen Bjertnæs, (2013). Patient centredness: concept, measurement and results.
- Zarah Farnes, Johanne Gran Kjøllesdal, Øyvind Andresen Bjertnæs, Øystein Flesland, (2013). User evaluation of the Norwegian blood donor form.
- Mona Haugum, Kirsten Danielsen, Hilde Hestad Iversen, Øyvind Andresen Bjertnæs, (2013). The use of data from national and other large-scale user experience surveys in local quality work. A systematic review.
- Øyvind Andresen Bjertnæs, (2012). Patient centredness: concept, measurement and results.
- Ingeborg Strømseng Sjetne, Hilde Hestad Iversen, Olaf Holmboe, Øyvind Andresen Bjertnæs, (2012). National surveys of user experiences in Norwegian health services.
- Øyvind Andresen Bjertnæs, (2011). User experience surveys: background, methods and results.