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  • Transport of patients/users

Transport of patients/users

Here you will find advice and information about transporting patients/users in Norway during the COVID-19 pandemic.

Here you will find advice and information about transporting patients/users in Norway during the COVID-19 pandemic.

Norway is now in a normal everyday life with increased preparedness. In connection with the increasing incidence of various respiratory agents, including SARS-CoV-2 in the population, companies that assist with the transport of patients / users should have a special focus on measures to prevent infection and emphasise high compliance with general infection control advice.

Businesses should ensure that employees, users and companions are aware of the general infection control advice. This includes staying home when you are ill and having good cough etiquette and hand hygiene.

Companies should facilitate vaccination of employees against COVID-19 and influenza and for testing for respiratory tract symptoms or suspected COVID-19 infection.

The risk of infection will vary geographically and municipalities can implement measures based on local risk of transmission. Businesses will have to adapt infection control measures based on local risk of transmission and current national and local infection control measures. In the event of an increased risk of transmission, the company should consider introducing the use of face masks by everyone during the entire journey in addition to ensuring sufficient distance between the driver and users / companions.

Requester's responsibility

The requester should follow ordinary routines for ordering patient transport. The requester should state which infection control measures should be implemented before and during transport. The information shall not contain patient information.

Transport company's responsibility

The transport company follows ordinary routines for transporting users based on information from the requester. The company has a responsibility to assess whether the transport heeds general infection control advice and is adapted to local conditions. 

The transport company should establish routines based on the following:

  • Ensure that there are routines for employees to stay at home in the event of newly arisen symptoms of respiratory tract infection and that employees are familiar with this advice.
  • Establish routines for follow-up of employees who test positive for COVID-19 and collaborate with the municipality about notification of close contacts.
  • Assess preparedness for high sickness absence among employees.
  • Ensure that all employees are familiar with these routines and have received training in current routines and facilitate the implementation of these.
  • Arrange for the infection control measures to be followed by both the driver and the patient/user before, during and after transport.
  • Provide information about current infection control advice in effect to patient/user.
  • Ensure that drivers receive training in current infection control routines when transporting patients / users with suspected COVID-19.
  • Develop routines for cleaning vehicles.

Driver's responsibility

The driver should stay at home if they develop symptoms of illness and be tested. Everyone should also be tested if COVID-19 is suspected. 

The individual driver should, regardless of vaccination status, pay special attention if there is an infection at home. The driver should then use a face mask during transport of patients / users. Drivers who are close contacts to a confirmed case of COVID-19 should follow the recommendations that apply to close contacts.

Each driver has an individual responsibility to familiarise themselves with the current routines for transporting patients/users.

The driver should assist patients/users so that they can follow current infection control advice.

Patient/users and companions

In the event of newly arisen respiratory tract symptoms, regardless of vaccination status, the patient / user should consider the need for transport and whether to postpone the journey, if possible.

The patient/user should receive information so that they will be able to follow the current infection control advice specified by the transport company during the entire journey.

Transport of patients/users without suspected or confirmed COVID-19

The transport company and driver follows ordinary routines for transport.

Follow the municipality's advice about face masks and distance between driver and users/ companions.

Transport of patients/users with confirmed COVID-19

A patient/user with confirmed COVID-19 should be transported alone, except for necessary companions.

If possible, transport should be postponed. If transport cannot be postponed, transport and necessary precautions should be clarified in advance and in consultation with the health and care service (hospital / municipal health services / private health provider).

  • Regardless of vaccination status, the driver should wear a face mask during the entire transport.
  • The patient / user must wear a face mask unless there is a medical reason why they cannot wear one. The patient / user and companion must put on a face mask before getting into the vehicle. The face mask can be removed after the patient / user and companion have left the vehicle.
  • Maintaining distance between driver and patient/user is recommended.

Vehicle cleaning after transporting patients/users with suspected or confirmed COVID-19

Cleaning includes areas that patients/users have been in direct contact with and surfaces near to where the patients/user were sitting.

Clothing, luggage, walking frames and other belongings are assumed to cause little contamination in a vehicle. It is therefore not necessary to clean the luggage compartments.


23.11.2021: Updated section: Transport of patients/users without suspected or confirmed COVID-19

16.11.2021: Update advice according to national guidelines

07.10.2021: Comprehensive revision of text, including change of heading, updating links.

02.06.2021: Inserted a point about changed advice when the patient / user is protected and for the unvaccinated. Minor adjustments in text

09.02.2021: Moved a sentence about advice from Directorate of Health to the first part of this article.

01.02.2021: Replaced "passenger" with "patient/user" throughout. Moved sentence about smittestopp 


  • Clarified infection control measures related to the transport of patients / users without suspicion of covid-19 and the transport of patients / users with suspected or proven covid-19.
  • Clarified and shortened paragraph about responsibility with new descriptions for each actor; requester, transport company, the individual driver and patient / user.
  • Clarified enhanced infection control measures.
  • Updated measures for transport of patient / user with suspected or proven covid-19.

29.10.2020: Article is updated throughout according to the Norwegian version

05.10.2020: Under paragraph "When patient cannot wear a face mask" - changed first bullet point from "Surgical face mask (type I)" to "Medical face mask"