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Emergency telephone numbers

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Norwegian Poison Information Centre - 22 59 13 00

The Norwegian Poison Information's helpline is manned all hours for both the healthcare service and the general public. They give advice about poisons, symptoms and treatment.

Infectious Disease Control – Duty Medical Officer (+47) 21 07 63 48

During office hours, the NIPH can be contacted on 21 07 70 00.  Outside office hours: 21 07 63 48. 

This service is for healthcare professionals. Members of the public should contact their own GP or local health service.

During office hours, the switchboard (21 07 70 00) is the main contact for all infection control questions.  For notification and consultation about infectious diseases that cannot wait until office hours, contact the Duty Medical Officer. The service is manned outside office hours. 

Due to an increase in volume of enquiries associated with COVID-19, the infection control duty has been restructured temporarily. You will speak to an adviser who will consult a doctor. 

Vaccine advice helpline for health personnel - (+47) 21 07 70 00

Weekdays from 1 p.m. to 2.30 p.m.

Emergency delivery of vaccines and immunoglobulin

Delivery of vaccines and immunoglobulin that are urgently required is possible, around the clock. Orders can be made by telephone. A doctor is also available for advice and evaluation of indications.

  • During office hours contact the Norwegian Institute of Public Health at (+47) 21 07 70 00: Refer to immediate medical assistance and post-exposure prophylaxis. Ask to speak with a doctor or pharmacist in the Department of Vaccine.
  • Outside office hours: doctors can refer to Vitus Pharmacy (Vitus Apotek) in Jernbanetorvet, Oslo (tel. (+47) 23 35 81 00), which is open all hours. The pharmacy can also contact the Duty Medical Officer to evaluate the indications and dosage. 
    If necessary, the Duty Medical Officer can be contacted outside office hours for consultation before ordering from Vitus Pharmacy.

Microbiological emergency - Duty Officer (+47) 95 21 49 93

The microbiological emergency response team is a manned service for police and the medical microbiological laboratories. The Duty Officer should be contacted for the examination of "powder letters" or if there is a clinical / microbiological suspicion of infection with possible bioterrorism agents (bacteria of infection grade 3). It is important to examine samples as soon as possible. In addition to examination of bacteria cultures, real time PCR can also be performed directly from the sample.

Duty Press Officer - (+47) 21 07 83 00

The press centre has a Duty Press Officer available all day. The Duty Press Officer can assist in obtaining information and contacting the appropriate spokesperson in each case. E-mail: medievakt@fhi.no

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